Terms and Conditions - Holloway Removals
Welcome to Holloway Removals. Please read these Terms and Conditions carefully before using our services. By engaging our services, you agree to comply with and be bound by the following terms.
1. Definitions
- Company: Refers to Holloway Removals.
- Customer: The individual or entity using our removal services.
- Services: All removal and relocation services provided by Holloway Removals.
2. Services Provided
Holloway Removals offers comprehensive removal services including packing, transportation, and unpacking of goods. Our goal is to ensure a smooth and efficient relocation experience for our customers.
2.1 Scope of Services
Our services cover local and long-distance removals, office relocations, and specialized handling of fragile or valuable items. We provide packing materials, skilled personnel, and modern vehicles to facilitate the move.
3. Booking and Confirmation
To secure our services, customers must provide accurate information during the booking process. Upon confirmation, a service agreement will be issued outlining the details of the move.
3.1 Reservation Policy
Bookings are subject to availability. We recommend scheduling your move at least four weeks in advance to ensure availability.
4. Payment Terms
Payments must be made in full by the agreed-upon date. We accept various payment methods including bank transfers, credit cards, and cash.
4.1 Deposits
A deposit may be required to confirm the booking. This deposit is non-refundable unless the company is unable to provide the agreed services.
4.2 Additional Charges
Any services requested beyond the original agreement may incur additional charges. These will be communicated and agreed upon prior to any extra work.
5. Cancellation Policy
Cancellations must be made at least 72 hours before the scheduled move to avoid fees. Cancellations made within 72 hours may be subject to a cancellation fee equivalent to [specific amount or percentage].
5.1 Rescheduling
Customers may reschedule their move provided there is availability. Rescheduling requests should be made as soon as possible to facilitate adjustments.
6. Liability and Insurance
Holloway Removals takes utmost care in handling customers' possessions. However, we are not liable for any damage or loss unless caused by our negligence.
6.1 Insurance Coverage
We offer various insurance options to cover the value of your possessions during the move. Customers are encouraged to select an appropriate coverage level.
7. Customer Obligations
Customers are responsible for ensuring that all items are properly packed and ready for transport unless packing services are opted for. Hazardous materials, perishables, and valuable items should be handled separately.
7.1 Access to Property
Customers must ensure there is adequate access to loading and unloading areas. Any restrictions or special instructions should be communicated in advance.
8. Changes to Terms and Conditions
Holloway Removals reserves the right to modify these Terms and Conditions at any time. Customers will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
9.1 Dispute Resolution
We encourage resolving disputes amicably through direct communication. If unresolved, disputes may be escalated to mediation or arbitration as per the governing laws.
10. Privacy Policy
Customer information is handled in accordance with our Privacy Policy. Personal data collected during the booking and service process is used solely for service provision and is not shared with third parties without consent.
10.1 Data Protection
We implement appropriate security measures to protect customer data from unauthorized access, disclosure, alteration, or destruction.
11. Force Majeure
Holloway Removals is not liable for any failure to perform its obligations due to circumstances beyond its control, including natural disasters, wars, strikes, or other unforeseeable events.
11.1 Notification of Force Majeure
In the event of a force majeure occurrence, we will notify the customer as soon as possible and make reasonable efforts to reschedule the services.
12. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.1 Entire Agreement
These Terms and Conditions constitute the entire agreement between the customer and Holloway Removals, superseding all prior agreements or understandings.
13. Amendments
Any amendments to these Terms and Conditions must be made in writing and signed by both parties.
13.1 Waiver
Failure to enforce any provision of these terms does not constitute a waiver of the right to enforce them in the future.
14. Acceptance
By utilizing Holloway Removals' services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
