Privacy Policy - Holloway Removals
At Holloway Removals, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services.
Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, and address.
- Transactional Information: Details about the services purchased and the date and time of your purchase.
- Technical Data: IP addresses, browser type, and usage patterns.
How We Collect Your Information
We collect information directly from you when you provide it to us, through our website forms, or via other communication channels. Additionally, we may collect information automatically through cookies and similar technologies.
Use of Your Information
We use the collected information for various purposes, including:
- Service Delivery: To provide and manage our moving and removal services.
- Customer Support: To respond to your inquiries and provide assistance.
- Improvement of Services: To analyze and enhance our offerings.
- Marketing Communications: To send you promotional materials, if you have opted in to receive them.
Legal Basis for Processing
Our legal basis for processing your personal information includes:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
- Contractual Necessity: Processing is necessary for the performance of a contract with you.
- Legitimate Interests: Processing is necessary for our legitimate interests, provided they are not overridden by your rights.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with trusted partners and service providers who assist us in operating our business, such as IT services, payment processing, and logistics. These third parties are obligated to maintain the confidentiality and security of your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
Data Security
We employ a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encryption, and access controls to protect against unauthorized access, alteration, disclosure, or destruction of your data.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information under certain conditions.
- Restriction of Processing: You can request that we restrict the processing of your personal information.
- Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
- Objection: You can object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in our Contact section. We will respond to your request within the legally required timeframe.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site, remember your preferences, and provide personalized content.
Managing Cookies
You can control the use of cookies at the individual browser level. However, disabling cookies may affect the functionality of our website.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
International Transfers
Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and that your information remains protected.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
Consent
By using our services, you consent to the terms outlined in this Privacy Policy and agree to the collection and use of your information as described herein.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through the appropriate channels provided.
